FAQ

Frequently Asked Questions

What does Floraxi sell?

Floraxi focuses on floral dresses and maxi styles, including long sleeve maxi dresses.

How do I choose my size?

Check the product description and any available size guide before ordering. For help, email us with the product name and your sizing question.

Where can I find fabric and care information?

Review the details provided on the product page and follow the care instructions on your garment's label. Contact us if you need more information before ordering.

How can I check shipping costs and delivery details?

Review the shipping information displayed at checkout before placing your order. Contact us if you need further information about delivery to your address.

Which payment methods can I use?

The payment methods available for your order are displayed at checkout. Review the total and currency shown before completing your purchase.

What should I do if my payment does not go through?

Check your billing details or contact your payment provider for assistance. Do not send payment card details or verification codes by email.

Can I change or cancel my order?

Contact us as soon as possible with your order number and your request. We will let you know whether the change is possible.

How do I ask about a return or an issue with my order?

Email us with your order number and details of the issue. For an incorrect or damaged item, include clear photos to help us understand the problem.

How can I contact Floraxi?

Email support@loraxi.shop or call +1 (646) 820-7909. For order enquiries, include your order number and the email address used at checkout.